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If you’re an Ibotta user and need assistance with anything related to the app, contacting customer service is your best bet as I do it for myself if any issue arises with the app. Ibotta’s customer service team is ready to help you with any questions or concerns you may have. 

In this guide, I will walk you through the different ways you can contact Ibotta customer service and provide you with some tips to get the most out of your customer service experience.

How To Contact Ibotta Customer Service

How To Contact Ibotta Customer Service

There are several ways to contact Ibotta customer service. The first option is to email them directly at 

Another option is to visit the Ibotta Help Center and submit a request by clicking “Submit a Request” from the top-right corner. 

The help center will ask specific questions to understand the nature of your issue and provide related articles that may hold the answer you’ve been looking for. Once you complete your request, an Ibotta team member will be in touch within 48 hours.

You can also find information on previous questions, popular topics, and troubleshooting in the self-service help center. If you prefer to connect with other Savers and get tips on earning more cash, you can join the community.

If you need further assistance, there is a video on YouTube that explains how to contact Ibotta customer service and submit a help ticket. 

Additionally, if you prefer to speak with someone over the phone, you can call their customer service number at (303) 593-1633. This phone number is found on pissedconsumer website. 

Mostly if i had any issue, I quickly sent them an email and most of the time they rescinded pretty quickly. 

I recommend you to use the support ticket first. 

Does Ibotta Offer 24/7 Customer Support

Yes, Ibotta offers 24/7 customer support. Customers can reach them directly at 

They also have a self-service help center[ and a customer service phone number. Additionally, they offer an innovative care chatbot for customers to contact them anytime.

What Are The Available Channels To Contact Ibotta Customer Support

There are several channels available to contact Ibotta customer support. Email and self-service help are the most common and fastest way to resolve any issue. 

How Long Does It Take For Ibotta To Respond To Customer Inquiries

According to Ibotta’s website, the estimated response time for customer inquiries is within 2 business days after the request was submitted. 

But, from my experience it takes between 6 hours and 36 hours. 

However, in some cases, it may take up to 5 days to resolve an issue. 

If a ticket has been solved and the customer has not received a response, they can contact the Care Team through their chatbot or by submitting another help ticket.

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